How KloudStack uses cookies, analytics, logs, and similar technologies.
This Cookie Policy explains how KloudStack may use cookies, analytics tools, logs, pixels, local storage, and similar technologies across our website, platform, support workflows, and related services.
This policy should be read together with our Privacy Policy, which explains how we collect, use, store, disclose, and protect personal information.
Read Privacy Policy
https://kloudstack.com.au/privacy-policy/
What are cookies?
Cookies help websites and platforms remember information, operate securely, and improve user experience.
Cookies are small text files that may be stored on your device when you visit a website or use an online service.
Cookies and similar technologies can help websites and platforms operate, remember preferences, maintain sessions, support security, measure performance, understand usage, and improve the user experience.
Similar technologies may include pixels, tags, local storage, session storage, software development kits, logs, device identifiers, and analytics tools.
How KloudStack uses cookies
KloudStack may use cookies and similar technologies to operate, secure, measure, and improve our website and platform.
KloudStack may use cookies and similar technologies to:
- operate the KloudStack website and platform;
- remember user preferences;
- maintain login sessions;
- support security and fraud prevention;
- understand how visitors use our website;
- measure website and platform performance;
- improve page layouts, content, features, and user experience;
- support customer communications and support workflows;
- diagnose technical issues;
- monitor platform reliability and availability;
- support analytics and product improvement.
The cookies and similar technologies used may change over time as our website, platform, support systems, and product features evolve.
Types of cookies we may use
Different cookies support different parts of the KloudStack website, platform, and customer experience.
KloudStack may use the following types of cookies and similar technologies.
Strictly necessary cookies
Strictly necessary cookies are required for the website or platform to function properly.
These cookies may support features such as page navigation, security, account login, session management, form submissions, load balancing, and access to secure areas of the platform.
Because these cookies are necessary for core functionality, they may not be able to be switched off through KloudStack’s cookie preferences tool.
Performance and analytics cookies
Performance and analytics cookies help KloudStack understand how visitors and users interact with our website and platform.
These cookies may help us understand which pages are visited, how users move through the site, what content is useful, where errors occur, and how the website or platform performs.
This information helps us improve content, usability, product features, documentation, support workflows, and platform performance.
Functionality cookies
Functionality cookies help remember choices you make and improve your experience.
These cookies may remember preferences such as display settings, saved choices, form state, region, language, or other user experience settings.
If functionality cookies are disabled, some website or platform features may not work as expected.
Security cookies
Security cookies and similar technologies help protect the website, platform, accounts, forms, and services from misuse.
These technologies may help detect suspicious activity, prevent abuse, protect login sessions, reduce automated attacks, and support platform security monitoring.
Marketing and communication cookies
KloudStack may use marketing or communication cookies to understand the effectiveness of marketing activity, improve website content, support campaign measurement, or provide more relevant communications.
If KloudStack uses advertising, remarketing, or similar technologies in the future, these technologies may help measure campaign performance or understand how users interact with KloudStack content.
Where required, these cookies may be optional and controlled through cookie preferences.
Third-party cookies and providers
Some cookies and similar technologies may be provided by third-party services used by KloudStack.
KloudStack may use third-party services to support website analytics, platform operations, billing, support, communications, security, monitoring, and product improvement.
These providers may use cookies, logs, pixels, local storage, or similar technologies as part of their services.
Third-party providers may include:
- Microsoft Azure for cloud infrastructure, monitoring, logging, communication, and platform services;
- Stripe for payments, subscriptions, billing, invoices, and related records;
- Atlassian for support, feedback, ticketing, workflow management, and service status communication;
- analytics tools used to understand website and platform usage;
- email, notification, security, logging, and operational service providers.
Third-party cookies and technologies are subject to the relevant provider’s own terms, privacy policies, cookie policies, security practices, and data processing arrangements.
Cookies on the KloudStack platform
Platform cookies help support secure account access, user sessions, settings, support, and platform functionality.
When you use the KloudStack platform, cookies and similar technologies may be used to support account access, authentication, session management, dashboard functionality, security, user preferences, support workflows, diagnostics, and platform performance.
Some platform cookies may be necessary for the platform to operate securely and reliably.
If you disable certain cookies, parts of the platform may not function correctly.
Logs and analytics
KloudStack may use logs and analytics to understand performance, security, usage, and operational issues.
In addition to cookies, KloudStack may collect logs and analytics information to operate and improve the website and platform.
This may include information such as:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- referral source;
- timestamps;
- session information;
- error events;
- performance data;
- platform usage information;
- security-related events.
This information helps KloudStack operate services, investigate issues, improve reliability, support security, understand user experience, and improve platform features.
Managing cookie preferences
You can manage cookies through your browser settings and, where available, KloudStack’s cookie preference tool.
You can control cookies through your browser settings. Most browsers allow you to block cookies, delete cookies, or receive alerts before cookies are stored.
Where KloudStack provides a cookie preference tool, you may also be able to manage optional cookie categories such as analytics, functionality, or marketing cookies.
Strictly necessary cookies may still be used because they are required for the website or platform to function securely and properly.
If you block or delete cookies, some website or platform features may not work as expected.
Manage Cookie Preferences
[Insert cookie preference tool link once available]
Do Not Track and similar signals
Browser-based tracking signals may not be applied consistently across all websites and services.
Some browsers offer “Do Not Track” or similar settings.
Because there is not always a consistent industry standard for responding to these signals, KloudStack may not respond to every browser-based tracking signal in the same way.
Where required or supported, KloudStack may provide cookie preference tools or privacy request options to help users manage certain types of data collection.
Changes to this Cookie Policy
KloudStack may update this Cookie Policy as our website, platform, providers, and services change.
KloudStack may update this Cookie Policy from time to time.
If we make material changes, we may update the “Last updated” date, publish the updated policy on our website, or provide additional notice where appropriate.
Your continued use of the website or platform after this Cookie Policy is updated means the updated policy applies to your use of the relevant services.
Contact
Contact KloudStack if you have questions about this Cookie Policy or our privacy practices.
For questions about this Cookie Policy, contact:
Privacy: privacy@kloudstack.com.au
Support: support@kloudstack.com.au