Company information, legal contacts, and related legal resources for KloudStack.
This page provides legal and company information for KloudStack, including our business details, contact points, governing law, related legal documents, and links to trust, privacy, security, and service status resources.
Company information
KloudStack business and legal entity details.
KloudStack is a cloud hosting and managed application stack platform designed to help businesses deploy, manage, monitor, and optimise cloud-hosted application environments.
KloudStack is operated by:
Entity name: KloudStack
Trading name: KloudStack
KloudStack (ABN 57 572 102 336)
Richmond VIC 3121 Australia
Contact details
Use the contact points below for support, privacy, security, legal, or general enquiries.
General enquiries: info@kloudstack.com.au
Support: support@kloudstack.com.au
Privacy: privacy@kloudstack.com.au
Security: security@kloudstack.com.au
Legal: legal@kloudstack.com.au
Governing law
KloudStack operates from Australia.
Unless otherwise agreed in writing, KloudStack’s legal terms are governed by the laws of Victoria, Australia.
The parties submit to the courts of Victoria, Australia and the courts entitled to hear appeals from those courts.
Platform Terms of Service
Terms for customers using the KloudStack platform, managed hosting services, support, automation, and related services.
The Platform Terms of Service apply to customers who access or use the KloudStack platform, managed cloud hosting services, support services, automation tools, AI-assisted features, and related services.
These terms cover areas such as account access, customer responsibilities, managed services, shared responsibility, platform deployments, billing, support, acceptable use, security, backups, data handling, suspension, termination, and limitations of liability.
Website Terms of Use
Terms for using the KloudStack public website.
The Website Terms of Use apply to general use of the KloudStack public website, including website content, pages, insights, resources, links, and general browsing.
These terms are separate from the Platform Terms of Service, which apply to customers using the KloudStack platform and managed hosting services.
Privacy Policy
KloudStack maintains separate privacy policies for website visitors and platform customers.
KloudStack maintains separate privacy policies to make it clear which privacy terms apply to different parts of KloudStack.
The Website Privacy Policy explains how KloudStack handles personal information collected through the public KloudStack website, including website enquiries, contact forms, analytics, cookies, and general website interactions.
The Platform Privacy Policy explains how KloudStack handles information related to platform accounts, managed hosting services, billing, support workflows, monitoring, diagnostics, customer stack data, and AI-assisted operational features.
Both policies explain how privacy enquiries, access requests, correction requests, and privacy concerns can be raised with KloudStack.
Cookie Policy
Information about cookies, analytics, logs, and similar technologies.
The Cookie Policy explains how KloudStack may use cookies, analytics tools, logs, pixels, local storage, and similar technologies across the website, platform, support workflows, and related services.
It explains the types of cookies and similar technologies we may use, why we use them, and how cookie preferences may be managed where available.
Security
How KloudStack approaches platform security and customer stack security options.
The Security page explains how KloudStack approaches security across two areas: the KloudStack platform and customer stacks built through KloudStack.
KloudStack applies security controls to the platform used to manage accounts, deployments, automation, support, billing, monitoring, and operations.
Customer stacks can also be configured with security resources such as Managed Identity, Azure Front Door, Web Application Firewall, Azure Key Vault, monitoring, and backup options depending on the selected stack, plan, and customer-approved configuration.
Third-party providers
KloudStack uses third-party providers to deliver cloud hosting, billing, support, communications, monitoring, and platform services.
KloudStack may use third-party providers to provide, support, secure, or improve our services.
These providers may include:
- Microsoft Azure for cloud infrastructure, hosting, monitoring, storage, communication, and related platform services;
- Stripe for payments, subscriptions, billing, invoices, and related records;
- Atlassian for support, feedback, ticketing, workflow management, and service status communication;
- analytics, email, notification, security, logging, and operational service providers.
Third-party services may be subject to their own terms, privacy policies, security practices, service levels, and data processing arrangements.
Microsoft Azure legal resources
KloudStack builds on Microsoft Azure cloud infrastructure.
KloudStack uses Microsoft Azure services as part of its platform and managed cloud hosting model.
Depending on the KloudStack platform service or customer stack configuration, Azure services may include App Service, Azure Database for MySQL, Azure Front Door, Web Application Firewall, Azure Key Vault, Managed Identity, Microsoft Defender for Cloud, Azure Blob Storage, Azure Monitor, Application Insights, Log Analytics, Azure Communication Services, and other Azure services.
Microsoft Azure services are subject to Microsoft’s own legal terms, privacy commitments, service descriptions, data processing terms, service level agreements, security documentation, and compliance resources.
The resources below are provided for reference because KloudStack services may use Microsoft Azure infrastructure.
Microsoft Products and Services Data Protection Addendum
Microsoft’s Products and Services Data Protection Addendum, also known as the Microsoft DPA, sets out Microsoft’s data processing and security commitments for Microsoft online services.
Where KloudStack uses Microsoft Azure services, Microsoft’s own data processing terms may apply to Microsoft’s role as a cloud infrastructure provider.
The Microsoft DPA is separate from KloudStack’s own Privacy Policy, Platform Terms of Service, and any customer agreement with KloudStack.
Microsoft Service Level Agreements for Online Services
Microsoft’s Service Level Agreements describe Microsoft’s uptime and connectivity commitments for Microsoft online services, including Azure services.
Where KloudStack services use Microsoft Azure infrastructure, Microsoft’s own service level agreements may apply to Microsoft’s underlying cloud services.
Microsoft’s SLA commitments are separate from any KloudStack service level commitment, support target, uptime commitment, or service credit that may be included in a separate KloudStack agreement, service plan, or service schedule.